The Role of Labor Dispatch Agencies in Hospitality in Taiwan

• Main Authors: Su-Ting Lin, 林書婷
• Other Authors: Hung-Sheng Lai
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/8gjw5d

碩士 === 銘傳大學 === 觀光研究所碩士班 === 96 === This research is about labor flexibility in the hospitality sector. By using focus group research method and in-depth interviews, the triangular relationship between client hotels, labor dispatch agencies and agency staff is investigated. This study seeks to explore the phenomenon in the context of the supply of workers to client hotels by labor dispatch agencies in Taiwan. The empirical evidence shows that Taiwan hoteliers are in doubt of the application of using labor dispatch agencies, as well as often confusing it with outsourcing operations. Labor dispatch industry does not yet focus on the hospitality industry, dispite of its needs for labour flexibility in reaction to the demand fluctuation.With building a long-term partnership between hotels and labor dispatch agencies, some issues raised in this study can be solved.