平衡計分卡在組織之整合與綜效研究-以某會計師事務所為例

• Main Authors: Lu, Chi Kang, 盧繼剛
• Other Authors: 吳安妮
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/61709322570163265604

碩士 === 國立政治大學 === 經營管理碩士學程(EMBA) === 96 === CPA firm will meet a significant challenge while approaching the new economic era under the bombing on knowledge and global economy development. Moreover, the increasing on operation risk of CPA firm is a result of rapid shift to business environment and regulation as well as raising the requirement of professional ethic. With the peer competition by cutting price and outsourcing to book keepers, the way of development the CPA firm at the medium size with limited resources is becoming important. The study is based on the particular CPA firm to implement the balanced scorecard and strategy maps for both business and business support departments. In addition to the cause-effect analysis, also keep on the focus on the way of being conjunct with strategy and the balanced scorecard for the business department as well as the way of evaluating the deliberation for the business support department. Much of the study is for integration on organization along with overall effect analysis, including the synergy of organization and management. The study by utilizing the balanced scorecard has been led to the synergy of establishing the business strategy, setting up the control process and aiding at client value. The communication among the departments of CPA firm become smoothly. The behavior of the staffs in the CPA firm has been changed although they are unable to recognize the value of the balanced scorecard. For example, Human resource department will pay more attention on the emotion response and professional training for auditors. The balanced scorecard aims at the other than for different management systems for making the adjustment of management system. Such study will contribute alignment and connection the advance study for the implement of the balanced scorecard, the synergy on integration of execution, the impact on leadership as well as combination of human resource and other management system.