Using Dynamic Workflow Technology to Construct an Integrated Teller System for Retail Banking Industry

• Main Authors: Hsien Chih Wang, 王獻志
• Other Authors: Ruey Shun Chen
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/79957473525839216891

博士 === 國立交通大學 === 資訊管理研究所 === 96 === Currently, retail banks’ branch offices mostly have a distributed IT system architecture. The legacy systems are subject to the limitations of old operating systems, making it difficult for branch banks to support new banking services. Likewise, connectivity with other systems or peripheral equipment also poses some degree of difficulty. The methodology of this research is based on a dynamic workflow process. This methodology is complemented by an object-oriented analytical scheme, so a highly flexible system architecture can be created, allowing new transaction processes to be added, or existing ones modified, as needs require on a real-time basis. This makes banking services more flexible and significantly more competitive in terms of achieving customer satisfaction. The results of this research are aimed at providing a unified process control module, helping users implement flexible transaction processes, shortening system development time, lowering the average error rate during the system development and maintenance period, and lastly, increasing server use and transaction system stability. To the banking industry, this means banking services with greater flexibility and significantly increased competitiveness. By applying the results of this research, it is hoped that the competitive pressure faced by the new generation of banks can be effectively eased