| Summary: | 碩士 === 國立交通大學 === 管理科學系所 === 96 === The purpose of study was to investigate the effects of emotional intelligence on leader behaviors and subordinates’ psychology reaction and organizational behavior. Eight kinds of management cases were constructed according to three variables: events (personal, work), events’ emotional tone (positive, negative), leaders’ emotional intelligence (high, low). One hundred and sixty-nine participants with working experience were randomly arranged to one of eight management cases. After reading the case story, participants were asked to complete the story to describe what behaviors the leader would have performed in the case and how subordinates would react to the leader’s behaviors. Participants were then asked to give an example of such kind of leader and evaluate the leader. Results showed that leaders with high emotional intelligence would display effective communication, empathy, inspirational motivation, individualized consideration and intellectual stimulation when either positive or negative event occurred to the subordinates. As a consequence, subordinates would react with effective organizational behaviors and positive regards forward the leader. In contract, leaders with low emotional intelligence would display negative transformational and transactional behaviors. Therefore subordinates would react with negative organizational behaviors and negative regards forward the leader.
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