Good Soldier Syndrome: The cost of individual's displaying Organizational Citizenship Behavior

• Main Authors: Hui-Shao Pan, 潘蕙韶
• Other Authors: Cheng-Chen Lin
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/30283313737764649100

碩士 === 國立屏東科技大學 === 企業管理系所 === 96 === By and large, prior research has focused on the positive aspects of organizational citizenship behavior(OCB), such as performance evaluation of the impact and effectiveness of an organization (Podsakoff, MacKenzie, Paine & Bachrach, 2000). However Organ and Ryan (1995) suggested that being a good organizational citizen could contribute to employee job stress and role overload. The objective of this study is to examine the relationship between OCB and job stress, and work–family conflict. Beyond this, we also investigate the moderating effects of emotional intelligence, self-efficacy, political skill, and perceived team support in the relationships between OCB and job stress, and work–family conflict. The study collect date from the police and medical personnel in Pingtung area. To avoid common method variance, data was dyad-approach collected from employees and employee’s significant other. Total data were 844 pairs, 790 pairs of them were retrieved and 608 pairs of them were valid retrievals. The probability of total effective retrieval is 72.04%. The findings indicate: (1) OCB are associated positively with job stress, and work–family conflict. (2) emotional intelligence moderated positively the relationship between OCB and job stress, and work–family conflict. (3) self-efficacy moderated negatively the relationship between OCB and job stress, and work–family conflict. (4) political skill moderated positively the relationship between OCB and job stress, and work–family conflict. Based on findings, some limitations, implications, and directions for future research are discussed as well.