The Intellectual Capital Management in Non-profit Organizations：A Study of Women Welfare Service

• Main Authors: Yu-Chen Shin, 施郁榛
• Other Authors: Tzu-Ju Peng
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/77845276380153776021

碩士 === 靜宜大學 === 管理碩士在職專班 === 96 === The dramatic environmental change has forced non-profit organizations not only focus on professional skills for client services but also on managing service delivery. This highlights the significance of management in the non-profit organizations, especially for those organizations who provide woman welfare services. The concept of intellectual capital has been widely applied to the business sector, less attention has been paid to its applications on non-profit settings such as woman welfare services. Therefore, this research aims at adopting the intellectual capital perspective in managing the woman welfare services. By using analytical approaches, such as Intellectual Capital Navigator (ICN) and Effector Plot, this research is designed to conduct in-depth qualitative studies with six cases, demonstrating the importance and possession of needed resources for woman welfare services. This research also analyzes the resource transformation between and among human capital (HC), organizational capital (OC), relational capital (RC), physical capital (PC), and monetary capital (MC). The conclusion of this study has been addressed in the following paragraphs: 1、In the provision of women''s welfare services, non-profit organizations consider that intellectual capital resources are more important than traditional resources. Organizational capital is the most important, followed by human capital, and then relational capital. In the category of organizational capital, the quality of services is the most important; In the category of human capital, social workers'' capability is the most important; and the relationships with clients is ranked as the most important in the category of relational capital. 2、To understand the possession pf intellectual capital resources, we found that NOPs'' perceived they possessed the least in relational capital but the most in human capital. The social workers'' capability of resource application and volunteers'' enthusiasm are ranked as the least possession in the category of human capital; the capability of developing donors and of maintaining long-term relationships are ranked as the least possession in the category of organizational capital; In the category of relational capital, the relationship with community is ranked as the least possession. 3、Comparing the gap between resource importance and possession, we found that organizational capital shows the largest gap, followed by relational capital, and then human capital. The capability of fund-raising shows the worst in the category of organizational capital; the relationships with media and community are the worst in the category of relational capital; social workers'' professional capability shows the worst in the category of human capital. 4、Traditional resources also reveal a big gap between importance and possession, particularly the financial capital. Although the government has provided traditional resources (funds and equipment), NPOs still encountered the shortage of traditional resources, demonstrating an inadequate dependency for NOPs to acquire resources from government. 5、As for resource transformation between different intellectual capitals, the HC contributed to RC and OC more than getting from them, indicating that human capital is a value source but organizational capital and relational capital are value sinks.