The Study of ISO 20000 Management System Implementation for MIS Department Based on ISO 9001 Management System－With T Company as an Example

• Main Authors: Hsien-Chin Su, 蘇獻清
• Other Authors: none
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/s8s42h

碩士 === 世新大學 === 資訊管理學研究所(含碩專班) === 96 === ISO 9001: 2000, a quality management system, is suitable for manufacturing industries and service provider industries. Its goal is to keep the quality of the products or service in certain level with standardized management.ISO 9001 quality management system caused the certification agitation once under the circumstances that the government pursued in a positive manner. In public affair departments or non-governmental enterprises, the state of implement is very general. A lot of enterprises or departments have already implemented for many years. It may be the most successful quality management system. But ISO 9001 is not the quality management system for information department after all. To meeting user's request and deal with more and more various software and hardware problem. Enterprises or organization need to have a new management system that can be more comprehensive and more suitable for the information department. And that is ISO 20000:2005, published by ISO/IEC. ISO 9001 and ISO 20000 management systems are both published by ISO/ IEC, and both management systems are manage about quality. So they are very similar on the structure, and both used the Deming’s PDCA theory as the main structure to reach the goal of improving quality progressively. This research is by probing into and comparing with the requirement thoroughly the clauses of two management systems. In order to understand the difference between two management systems, this research then by the analysis on clause, derive two management systems out in the structure similarities and differences, and propose the integration prototype models of two management systems. While the clause analyze is in pairs and comparative, so it’s easy to confine to constructing the surface singly and emphasize independence excessively. And these suggestions may not accord with actual experience, so this research then by deepening interview with the industry expert. With the expert suggestion and then proposed the integration model for these two management systems.