| Summary: | 碩士 === 世新大學 === 觀光學研究所(含碩專班) === 96 === More and more people are engaged in leisure activities due to the weekends and sightseeing to Mainland China. How to provide a high quality service to customers becomes a very important issue in the future. In this research, the analysis shows how “Internal/ External Department” and “Social Exchange” influence the employee performances in an organization. It reveals that the employee act responsibly, loyally and excellently based on the interaction and trust with the leaders. It also discovers that the “Organizational Support” leads to a positive effect for the “Social Exchange”, “Organizational Commitment”, and “Organizational Citizenship Behavior”. Furthermore, the effect of waitpersons and “Leader-Member Exchange” to “Social Exchange”, “Leader-Member Exchange”, and “Organizational Citizenship Behavior” are as well. However, salespersons make no differences for the relationship of the structure in the “Organizational Commitment”. Hopefully, the research will be helpful for the management to the Human Resource Department.
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