| Summary: | 碩士 === 東海大學 === 社會工作學系 === 96 === The research is about the public department social workers who face the types and causes of clients’ violence and the social workers’ responsive strategies.
People put little attention on how many clients’ violence cases such as attacks, threatening and verbal abuses, etc. social workers have experienced in their careers, neither pointing out formally. Domestic research is quite scarce too, especially on those public departmental social workers who are engaged in the protective business.
Thus, this research regarded countrywide public department social workers that engaged in the protective business as the research target and studied the questionnaire investigation result pointing at client violence types, causes and their responding strategies. 738 questionnaires were sent out, and 500 of them were retrieved and 497 copies are valid. The rate of the recovery of the questionnaire is 67.8%.
Through the data analysis and processing, several conclusions and findings are obtained.
During the social workers’ careers, the most frequent rate of clients’ violent type that social workers actually experienced is the threatening and up to 64.0%; the second which is the property damages is 14.3%, and the last which is the attempted or actual physical attack is 11.1%. About the proportions of experiences that social workers face clients’ violence less than ten times, the property damages is13.1%; the threatening is 54.5%; the attempted physical attack is 10.4%, and the physical attack is 10.6%. Those they experienced many times (over 15 times) are the property damages 0.6%, the threatening 8.1%, the attempted physical attacks 0.2%. 59.4% of the invested social workers express that they know some of their colleagues experienced client violence.
First, the age and the experience are the key factors. The social workers that experience clients’ violence most are young, less service seniority, informal personnel, and without social worker licenses.
Second, the client violence is commonly considered as an important issue. 90% of the investigated social workers considered that the client violence exerted on social workers is an important issue to the whole social work specialty.
Third, mostly people who exert violence are men. However, the proportion of women who exerted violence can not be neglected.
Forth, the victims are actually hurt physically or mentally.
Fifth, the mental illness is a critical item of the violence. While studying the causes and motives of clients’ violence, the clients that have mental illness, paranoia and those who violate children protection act are found to be most likely to exert violence.
Sixth, 57% of the violent victims still keep the enthusiasm.
Seventh, the rate of receiving the related training which is regarding the preventing and dealing with the clients’ violence is low.
Eighth, more than half of the workers indicate that their working places do not offer any personal security training, preventive measures and safety facilities or equipment, etc. 84% of the workers indicated that their working places do not establish any personal security plan.
Ninth, the administrators of the agencies pay much attention to these issues but not deal with it actively.
According to the conclusions and findings of the research, I submit some related recommendations.
The first is regarding the administrators and the agencies. The administrators should support and protect social worker's personal safety and set up helping channels and procedures. Besides, they also should encourage discussions and reviews on the personal safety between colleagues to promote the trust and the cooperation between the agencies and the workers.
Except the basic defenses and equipments, the agencies should reinforce facilities to metal detectors. Police and guards should be disposed to provide social workers a safe working environment.
The second is regarded to the specialty and the education of the social work. Those universities with social work related departments should design the curriculum to apply ecosystem theory in order to the detection of the clients’ violent character. Furthermore, they should increase the courses about the personal safety and other issues for the purpose of conforming to the current trend.
The third is related to social workers. Besides paying attention to their personal safety, social workers should also advocate one's own working safety protection for the relevant personal safety rights.
The fourth is to the governmental policies. The central government should establish the laws about the personal safety and the training policies for social workers’ safety by budgeting and make the local governments to really implement them by the annual budget. Furthermore, it is important to strengthen the social worker’s safety protection policy, completed laws and standard processing procedures. To institute the insurance of the rights and the related punishment about employers is aim to protect social workers. In order to ensure the rights of informal employees, social workers who engaged in protective business should all become formal employees. Finally, the governments should set up the subsidy and incentive measures for the workers with high crises.
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