Performance Evaluation of Knowledge Management among Hospital Employees in a Regional Hospital

• Main Authors: Min-Hua Li, 李敏華
• Other Authors: Ying-Ying Chang
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/5rev8a

碩士 === 元培科技大學 === 經營管理研究所 === 97 === The purpose of the study is to investigate the cognition of knowledge management(KM) among hospital employees and the relationship between KM and the KM enabler activities (financial, customer, internal business process, learning and growth) in a regional hospital in Taiwan. Both qualitative and quantitative research were used in this study. The instrument was conducted using in-depth interviews of three policy-makers as participants. The quantitative data were collected from a regional hospital in the Northern part of Taiwan with a 77% effective response rate (N=154). The findings in this paper indicate that: Ⅰ.The policy-makers emphasized that KM as powerful and positive assets. Ⅱ. The policy-makers expect that subordinates working in the hospital to be brave in taking new responsibility and complying with hospital operation norms. Ⅲ.The subordinates as managers do best in executing the hospital goals and visions and the subordinates in administration department do best in implementing the concept of knowledge circulation and sharing. Ⅳ.The high and middle cognition in environment of organization have significant differences among financial, customer, internal business process and learning and growth factors. Ⅴ.The idea of KM has significant positive influence in financial, customer, internal business process and learning and growth factors.