Knowledge management and is effect on customer satisfaction - a case example of polarizer manufacturer
碩士 === 中原大學 === 工業與系統工程研究所 === 97 === Industries of nowadays are pursuing customer satisfaction as their goal. Besides, in Quality System, such as QS9000 and the following ISO/TS16949, also regard Customer Satisfaction as main index for evaluation. In the consequence, the Voice of Customer (VOC) sha...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/24168344685935587312 |