| Summary: | 碩士 === 輔仁大學 === 管理學研究所 === 97 === Individuals have used cosmetics for at least five thousand years. The history of cosmetics in the West originates from Ancient Egypt. Ancient Egyptian. In the East, cosmetics use is first mentioned in the poetry of the Tang Dynasty. In the 21st century, cosmetics are becoming increasingly important in daily life.
The combination of high return on investment (ROI) and low specialist knowledge levels have led to more players entering the competitive cosmetics market. Governmental regulations regarding cosmetics in many countries have failed to keep up with the rapid growth of the industry. Furthermore, only a minority of manufacturers have established complete quality evaluation systems. Therefore, developing an integrated model for quality evaluation is important. The evaluation results can help companies implement a quality control system.
This study focused on the characteristics of quality control for cosmetics manufacturers. An integrated quality evaluation model for the cosmetics industry was established based on a summary of the literature on quality control evaluation, as well as interviews of experts, including manufacturers, government, scholars and researchers. The evaluation system comprises four dimensions: 1.buildings and facilities, 2. labor resources, 3. products and manufacturing, 4. process of quality control.
1. Buildings and facilities: This dimension includes four strategies (facility, environment, QC laboratory, equipment and environmental safety) and 21 evaluation indicators.
2. Labor resources: This dimension includes five strategies (staffs, training documentation management, monitoring, accusing and retrieve) and 25 evaluation indicators.
3. Products and manufacturing: This dimension includes five strategies (raw and packing materials, mix and package, product storage and distribution, cleaning and microbe control) and 18 evaluation indicators.
4. Process of quality control: This dimension includes four strategies (QC continuous improvement, defect management, change management, and contractor referral and management) and 17 evaluation indicators.
This study links the various indicators via analytical network process (ANP) and calculates the percentage of each dimension using the relative importance of the various dimensions, strategies and evaluation indicators.
|
|---|
