The study of service quality on Taiwan Customs –The case of Kaohsiung Customs

• Main Authors: Chin-kun Lu, 呂志昆
• Other Authors: Shang-pao Yeh
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/82369337239914979044

碩士 === 義守大學 === 管理學院碩士班 === 97 === The integration of information system among industry of supply chain has almost completed through technical improvement recently in Taiwan. Although electronization of the commercial papers sending to forwarder or customs broker already, the form has not been unified, unable to examine and clear customs with current signing the document transforms each other directly. Moreover, It causes no efficiency for materials project (invoice, document, declaration form , shipping bill ,etc.) double keyed in and clear customs. This research is to understand the origin and development of the Custom, detect the history of Kaohsiung Customs, apply the theory of CRM into the research, and probe into the efficiency of electronic commerce of custom and automated clearing. The main purpose of this research is to investigate the correlation among expectation service quality、perceptions service quality service and the differences in service quality in customs clearance agents. After T-test and ANOVA analyzed with the statistical analysis program, we bring the characteristics of customers into service quality and find the characteristics of customers and expectation service quality in gender and academic credentials were conspicuous relevant influential. Moreover, the characteristics of customers and perceptions service quality service in gender and academic credentials were conspicuous relevant influential. However, the characteristics of customers and the differences in service quality in marriage and academic credentials were conspicuous relevant influential.