Graduate Institute of Business ManagementNational Kaohsiung University of Applied Sciences

• Main Authors: Yuan-Tsui Liu, 劉苑翠
• Other Authors: Yi-Chun Huang
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/45718626971067257813

碩士 === 國立高雄應用科技大學 === 企業管理系 === 97 === As the variation of industry in economic environment, the structure of industry in Taiwan is substituted for “serves Taiwan” from “manufacture Taiwan” gradually. For this reason, the model of original business in the enterprise must be reformed positively and carried on the innovation in service. According to service innovation research findings, that participating degree of users is more important than the innovation of tangible product during innovating process of service. The probability of success in new product can be increased by the participation of users. In the opinion of scholars, a successful development new product or new service may rise service-innovation performance in organization. However, a sufficient discussion is still not accomplished among these three relations. In this study therefore, we explores the relationship among service innovation, co-operation and service innovation performance in depth. This study adopts the method of questionnaire investigation to normal sort's IT service industry scope companies in Taiwan, which are listed from Directorate-General of Budget, Accounting and Statistics, Executive Yuan, Taiwan the number of 500 valid questionnaires were retrieved. There are 162 effective samples with valid 33.1% returns-ratio. By using AMOS 7.0 statistics software to analysis the data, several analytical results are obtained. First, service innovation influences the service-innovation performance positively and significantly. Next, service innovation has a positive influence on co-operation. Moreover, co-operation has a significantly positive influence on service innovation performance. Finally, co-operation can be a partially mediator between service innovation and service-innovation performance.