| Summary: | 碩士 === 立德大學 === 休閒管理研究所 === 97 === Tourist and hotel industry is a service industry which is labor intensive. The hotel staff is not only providers of products and service but part of hotel products as well. They should work on shift. When compared with other jobs, hotel jobs take much labor but little pay. So the employees are liable to fell tired and quit their jobs. Nowadays quite a few enterprise owners prefer humanity management and knows the best way to maintain the relationship between the labor and capital is to understand and satisfy the needs of employees. A successful enterprise owner understands the importance of encouragement, but the mode of encouragement is associated with organizational culture and leadership.
In this case study, the subject was the G hotel which was regarded as a model. Participate observation and deep interview of seven people were adopted to understand the correlation between organizational culture and leadership behavior and to explore how the organizational culture and leadership affected the supervisor’s encouragement to employees. With the two methods, the adjustment in the current encouragement system was also understood.
Through data analysis, some information was found 1) The supervisor viewed organizational culture as their core value of the organization; 2) The organizational culture and leadership mutually affected; 3) The supervisor’s encouragement to employees was influenced by the organizational culture and leadership; and 4) the supervisor adapted the encourage system appropriately to meet their needs.
The main findings suggested that (1) the organizational culture, leadership had a positive and significant influence on encouragement to the employee; (2) organizational culture had significant influence on the employees’ behavior and the supervisor’s leadership also affected the goals which the employees were told to accomplish; and (3) the supervisor who wants his employees to do their utmost should know how to encourage them and adapt the ways of encouragement in order to make them retained.
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