A Study of Information Technology Innovation and Organizational Resistance in the Local Tax Bureau of Taichung City

• Main Authors: Mei-Ya Liao, 廖美雅
• Other Authors: 潘競��
• Format: Others
• Language: zh-TW
• Online Access: http://ndltd.ncl.edu.tw/handle/45309983868258679399

碩士 === 國立中興大學 === 國家政策與公共事務研究所 === 97 === This research attempts to explain how the members of public sector showed the organizational resistance to the information technology innovation. Therefore, the main research proposition is that the cognition of innovation and response of resistance are considered two important variables with causal relationship. The Local Tax Bureau of Taichung City is selected as the research case. Several research methods were used in this research including literature review, secondary data analysis, questionnaire survey, quantitative analysis, etc. The analysis first focuses on the effects of individuals’ characteristics on innovation acceptance and on organizational operation, followed by using organizational change theories to analyze the relationship between the phenomena of organizational resistance and members’ cognition of information technology innovation. Several statistical methods were used: descriptive analysis, Chi-square test, T-test, One-way ANOVA, Pearson’s correlation, and multiple regressions. The findings are three-fold. First, compatibility, complexity and observability play the key roles that influence the research subjects’ acceptance of the change in information system. Second, subjects who are male or with better education are clearly positively associated with higher degree of resistance to the innovative reformation in information system. Third, observability and the reactions of resistance are positively related. In conclusion, based on the research findings, this research proposes several practical policy recommendations and suggests possible directions for future research.