| Summary: | 博士 === 國立成功大學 === 交通管理學系碩博士班 === 97 === This study proposed a modified human factors SHELL model and applied quantitative analysis to identify the primary risk factors influencing airline pilots and aircraft maintenance technicians (AMTs). An empirical study of Taiwan’s airlines and civil aviation authority was conducted to determine these factors and to illustrate how the approach integrates experts’ opinions about the relative importance and achievability of four risk management strategies for airline pilots. We also conducted the other empirical study of Taiwan’s airlines to determine these risk factors and to illustrate how a quantifiable evaluation approach integrates experts’ opinions about the relative importance of risk factors for AMTs. To help experts weigh such strategies subjectively, a fuzzy Delphi method and Fuzzy Analytical Hierarchical Process (FAHP) were used to deal with the preliminary and primary risk factors for airline pilots, and the mean score was used to deal with primary risk factors for AMTs. The results showed that the modified human factors model is both strategically effective and practically acceptable. The top ten most significant risk factors for airline pilots were found in the dimensions of liveware, organization and hardware. “AMTs and Organization” ranks third in the middle of the six dimensions. Analyzing and ranking the overall influential risk factors for pilots and AMTs, combined with effective risk management strategies, may help airlines better understand the major operational and managerial weaknesses in order to further improve flight and maintenance operations.
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