A Study of the Relationship between Personality traits, Perceived Stress and Coping Strategies of managerial staff in the Taiwan Hotel Industry

• Main Authors: Wei-chiang Tsai, 蔡偉強
• Other Authors: Tza-ren Pan
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/04457267168215361292

碩士 === 南華大學 === 旅遊事業管理學系碩士班 === 97 === 　　This research aims to explore the relationship between personality traits, perceived stress and coping strategies of the managerial staff in the hotel industry in Taiwan. Job stress may come from the requirement of task, colleague’s competition or self-expectation. Management needs to effectively convey the instructions from their superiors but unites the team to accomplish organizational goals. Therefore, managerial staff need to manage their job stress effectively. Not everyone has the same stress perception or use the same means to ease his or her stress. One of main reasons that cause such difference is the difference of personality traits. The majority of researchers, studying the scopes of personality traits, stress perception and coping methods focus on the analysis of the relationship between internal/external locus of control or Type A/B and the source of job stress or coping strategies. Moreover, data was collected by employees or the police. Few researches has attempted to regard management staff as research target to analyze the relationship between the Big Five personality traits, perceived stress and coping strategy. 　　 　　The research was conducted by questionnaire survey. The question items of questionnaire were extracted from the Big Five personality traits scale (Openness Experience, Conscientiousness, Extraversion, Agreeableness, and Neuroticism) introduced by Costa and McCrae (1985). 300 questionnaires were distributed to managerial staff from international hotels in Taiwan from which 184 questionnaires were valid. The data was analyzed by descriptive statistics, reliability analysis, correlation analysis, stepwise regression analysis and structural equation modeling. 　　 　　The overall discovery indicates that, first, the personality traits of managerial staff are inclined to be Agreeableness and Conscientiousness. Then, the evidence reveals that extravert managerial staff is more capable of resisting stress from workplace. Nest, the higher level of perceived stress managerial staff encounter, the more they would use emotion-released or avoid coping strategies to solve stress situations. Last, the lower level of perceived stress managerial staff confront, the more they frequently adopted problem-solution, self-adaptation, seeking for support and rational thinking coping strategies.