System Usability Analysis of Mobile Tour Guides

• Main Authors: Li-Lien Chao, 趙麗蓮
• Other Authors: 石岳峻
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/72313697846858305815

碩士 === 高雄餐旅學院 === 旅遊管理研究所在職專班 === 97 === The aim of this research is to design a GUI (Graphical User Interface) of Mobile Tour Guides prototyping system and to verify the usability. GUI design adopted the concept of Information Landscape and Topology based on the interaction (information, space, and users), the nodes (tourist attractions information), and the relationship between nodes. According to the concepts mentioned above, we designed a GUI of the prototyping system and investigate the System Usability. This analysis adopts two factors factorial design, i.e., 2 (higher and lower 3C electronic devices user’s experience) x 2 (mobile device with touch screen and without touch screen). Participants were required to conduct interaction tasks of the Mobile Tour Guides prototyping system. After the experiment, participants were asked to fill out the questionnaires of System Usability Scale (SUS) and NASA-Task Load Index (TLX). The results revealed that: (1) In all respects, 80% participants stated that this GUI is easy to understand and use. (2) When female participants were required to conduct the interface tasks of mobile system, they have much more senses of frustration and obstacle than male participants do. (3) Participants who hold mobile device with touch screen will spend much more energy in learning this interface system and feel more frustrated than who hold mobile without touch screen. (4) Participants with higher 3C electronic devices user experience not only get the whole concept of the system, but have higher operating efficiency. (5) However, no significant differences are found for the interaction between two factors (higher / lower user’s experience and mobile device with / without touch screen).