An Empirical Study of the Relationships of Service Quality,Customer Satisfaction and CustomerLoyalty︰The Case of Medical Service Industry
碩士 === 國立臺灣海洋大學 === 航運管理學系 === 97 === Abstract Service quality is a key concern for medi-care industry to retain their competitive strength, especially for the service-oriented medical service and hospital. In order to improve the service quality, a proprietor needs to understand patients’ percepti...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/26709209430855096338 |