| Summary: | 碩士 === 國立臺東大學 === 資訊管理學系碩士班 === 97 === Abstract
When the business introduces the Enterprise Resource Planning (ERP) system, it might occur the situation that the process between the company itself and the ERP system are different. In order to make both of the business process and the ERP system operate for optimization, it needs to implement the business process reengineering (BPR).
In this study, we inspected the existing business process, and used manufacturing industry as an example. However, the present processes of manufacturing industry are inconsistent in the market. In this research, we arranged it in four sections of Material Management process, Sales Distribution process , Finance process, Production Planning and Control process.
First, after drawing the process in each part separately, we used the software ARIS to picture every operation process again of the business. Next, we found some of the parts should be improved, then proposed the appropriate improvement methods for these questions. Finally, we evaluated the performance of the improved problem, hoping the efficiency of the old one could be correct.
Through the collection and discussion of the documents, and to compare the idea of BPR in this study; we try to propose a process analysis model which is cross Department-oriented as basis. Also, we use the ARIS molded analysis method as the tool to make a deeply process exploratory study. We expect to find out the unreasonable steps in the process and reconsider the use and the need of enterprise resource, improving the original process with flaws. In the end, we implement the evaluation to the new process. We hope to reform the efficiency of the old process, then to enhance the outcomes of the work.
Keyword: Business Process Re-engineering , performance appraisal, Process Analysis, ARIS, Business Process Re-engineering
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