A Study on the Relationship of Competency, Personality and Job Performance of Store Managers

• Main Authors: Mao-chun Chen, 陳懋鈞
• Other Authors: none
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/30517848612950597367

碩士 === 國立臺灣科技大學 === 企業管理系 === 97 === The service industry of retail business has become the trend in miniature companies. Store manager are responsible for success or failure of store operation, so they should have competency related to daily work to achieve selling goals. This study discusses the relationship of competency, personality and job performance of store managers. The result indicates that, First, there are five competencies that store manager should possess, such as (1) market strategy planning and analyzing, (2) service attitude and orientation, (3) internal control and organizational development, (4) selling and promotion skills and (5) problem-solving ability. Secondly, competency of store managers and job performance has significant and positive influences. Thirdly, internal locus of control and job performance has significant and positive influences. Finally, external locus of control and job performance has significant and negative influences.