| Summary: | 碩士 === 國立虎尾科技大學 === 工業工程與管理研究所在職專班 === 97 === Maintain equipment in good operational condition not only can increase productivity but also can prevent the loss of product quality, money and even the life of employee. Therefore, equipment maintenance has become an important task in DRAM production.
Most of the DRAM manufacturing companies operate 24 hours a day, 7 days a week. The work loads for machines as well as the workers and maintenance engineers are considerable heavy. Especially, the maintenance engineers have a lot of pressures on facing emergent repair requests and irregular working hours. Therefore, the turnover rate for maintenance engineer is very high. Under this circumstance, fostering an experienced maintenance engineer for advance DRAM manufacturing equipment is not easy and very time consuming. Hence, it is necessary to embrace knowledge management into maintenance engineer training so that previous experiences can be easily and quickly learned. This study takes a DRAM packaging and testing company as a case study for implementing knowledge management. A maintenance knowledge management paradigm using case-based reasoning is introduced.
Keywords : DRAM ； equipment maintenance ； knowledge management ； Case-based reasoning
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