An Analysis of the Job Satisfactions of the Dispatched Personnel Based Upon the Personal Characteristics and the Influences of Oranizational Commitments -An Example of the Telecommunication Sector

• Main Authors: Wang Chih- Yen, 王志燕
• Other Authors: Yang Tai-Ning
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/3mgp29

碩士 === 中國文化大學 === 國際企業管理研究所 === 97 === Due to the recent global financial crisis combined with inevitable unemployment tide, enterprises are forced to deal with sharp profit-fall circumstance under the severe global recession. The usage of dispatched personnel is considered to having direct and effective impact on cutting personnel/labor costs such as redundancy fees, sev-erance payments, pensions and insurance. Moreover, effective re-placements of dispatched personnel are vital for helping organizations to maximize the benefit of resource allocation into the core competi-tive departments (Su YuYan, 2006). Customer service personnel of the telecommunication sector play an important role for a company’s image. To recruit and train a suitable person for customer service is considered as one of the most time-consume and energy-driven tasks for telecommunication companies since this job naturally deals with complicated matters to meet each customer’s individual request and satisfaction. This study, therefore, aims to analyze the relationship between the job satisfaction of dispatched personnel and its benefit for the organization regarding person characteristics as variable factors while organizational commitment as an invariable one. Five hundred questionnaires were issued to public with 456 re-sponses at 91.2% returning rate, 389 responses or 77.8% of the total amount of questionnaires were found effective for analysis. Using SPSS software program with the multi-regression tool, various hy-pothesis were found valid. The main findings are summarized as the follows: the job satisfaction is positively related to organizational commitment, the different person characteristics are significantly af-fecting the level of job satisfaction. The result indicates the interrela-tion between the characteristics of dispatched personal and organiza-tional commitment and can assist human resource managers for deal-ing with recruiting and training purposes.