Research of Individual and Organization Factors Influence on Jobs Satisfaction of Department Store Special Counter Personnel

• Main Authors: Wen-Long, Chang, 張文龍
• Other Authors: Chung-min Wu
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/zd7npj

碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 97 === ABSTRACT Title：Research of Individual and Organization Factors Influence on Jobs Satisfaction of Department Store Special Counter Personnel Pages：78 School：National Taipei University of Technology Department：The Graduate Institute of Industrial and Business Management Time：12, 2008 Degree：Master Researcher：Chang, Wen-Long Advisor：Wu, Chung-Min Keywords：Job satifaction, SEM, This research motive is because under the global financial tsunami, expends reduces, general department store special counter industry transport business reveals the difficulty, in addition expends consciousness gaining ground, the service attitude and the product quality which on the one hand the consumer pursues, on the one hand are more regarding the price request, causes the general department store industry special counter personnel''s job to be day by day difficult, this time, the general department store special counter jobholders cannot reduce the service actually the quality, can create individual job not satisfactory promotion actually, causes individual and organization''s puzzle, therefore this research hope can promote satisfaction, enables personally regarding the organization to understand also has loyally, research in the past scholar''s literature, hope establishment general department store special counter the personnel jobs the satisfied model. This research hope can establish systematized the model, has set at variance between the surface each other relations, obtains the quantification information using the questionnaire way, use statistics software SPSS15.0 as well as the AMOS7.0 achievement analyzes the tool, discovers the interdependence using the structure equation, the main statistical analysis method letter validity analysis, the descriptive statistics, the connection analysis, the mean value comparative analysis, the structure equation model, its findings are as follows: 1. Supposition model this research is tenable, may prove individual factor and the organization factor will affect job satisfaction then to affect join the organization personally the difficulty degree. 2. The manager will lead the style and individual personality special characteristic is most important regarding the job degree of satisfaction influence. 3. The experience regarding integrates the organization to have the important influence personally, suggested the company should have to strengthen between the staff to experience the exchange and the communication.