| Summary: | 碩士 === 淡江大學 === 企業管理學系碩士在職專班 === 97 === Abstract:
This research emphasizes at how do organizational cultures, leadership style and personality traits influence the employee’s organizational citizenship behaviors. By literature exploring and using empirical survey methods with the Taiwan Railway Company Employees, we investigate factors that affect the organizational citizenship behavior, and various relationships among demographic variables, organizational citizenship behaviors and other variables. This research enhances the management unit ability of increasing employees’ organizational citizenship behaviors for organizational citizenship behaviors are very important today.
This research adopts the convenient questionnaire survey and the samples are Taiwan Railway Company employees. The valid samples are 355 employees. After factor analysis and cluster analysis, we divide organizational culture into two groups--“low innovative and supportive style” and “high innovative and supportive style”, and leadership style into four groups-- “trust style”, “high relationship style”, “ high effects style” and “non-intervention style”, and we also divide personality traits into two groups--“low social and sensitive style” and “high social and sensitive style ”. The main results showed as follows:
1. There are significant differences in employees’ organizational citizenship behaviors with different organizational culture.
2. There are significant differences in employees’ organizational citizenship behaviors with different leadership style.
3. Organizational culture, leadership style and personality traits of employees cause a significant impact on organizational citizenship behaviors.
4. The organizational culture of employees causes a significant impact on organizational citizenship behaviors.
5. The leadership style of employees causes a significant impact on organizational citizenship behaviors.
6. The personality traits of employees cause a significant impact on organizational citizenship behaviors.
7. Employees with different demographic variables will have differences in the organization culture,
leadership style, personality traits and organizational citizenship behaviors.
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