A Comparative Study between Customer Services’ Importance and Satisfaction of Airline Passengers
碩士 === 淡江大學 === 管理科學研究所企業經營碩士在職專班 === 97 === The main purpose of this study is to investigate the differences between the degree of airline customers’ subjective recognition toward the importance of service level and the degree of customer service satisfactions. Some services improvement suggestions...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2009
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| Online Access: | http://ndltd.ncl.edu.tw/handle/43130765050635188341 |