A Study of Public Sector Based Volunteer Manpower Utilization: A Case Study on Hai Chu Social Welfare Center in Taoyuan County

• Main Authors: Hui-Chuan Tsai, 蔡惠娟
• Other Authors: Hsieh, Deng-Wang
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/52738409809563212007

碩士 === 元智大學 === 資訊社會學研究所 === 97 === The purport of this study is to understand how the volunteer organization affiliated to Hai Chu Social Welfare Center of Taoyuan County Government was formed, and what opinions and reception of supervisor, administrator, volunteer and people served by volunteer are to the operation of the organization, and further to analyse the problems what they are facing in volunteer utilization in current stage, and then to make concrete conclusions and suggestions for reference of other social welfare centers in giving impetus to the volunteer utilization in the future, and to create a model of volunteer organization based on the regional social welfare center of Taoyuan County Government. This study is to undertake an in-depth interview and focus group discussion focusing on such objects as the center volunteer, volunteer administrator, supervision unit and people served by volunteer by adopting a qualitative research approach, and then to analyse, induce and make the following conclusions and suggestions according to practical evidence. I. Practical Model of Utilization of Volunteer Human Resources of Regional Social Welfare Center 1) In the aspect of planning of volunteer manpower demand: for being assured that the manpower utilization can function well, conduct a beforehand evaluation and plan of manpower demand before drafting a substantial and feasible work plan. 2) In the aspect of volunteer recruitment: recruit local volunteers of oneself based on the demand by the individual social welfare center through the strict screening system in order to create the win-win individual and team. 3) In the aspect of personnel training: pay more attention to personnel’s lasting professional training supported by flexible course, budget and plan for meeting the demand of different districts in their different development stage. Furthermore, an effort in semi-professional talent training is also made. 4) In the aspect of supervision and utilization: allow internal volunteer supervision system to be assisted by external professional management company in jointly cultivating professional supervising talents, and planning diversified and substantial service in expectation of achieving the goal of effectively advancing the voluntary service. 5) In the aspect of management and efficiency evaluation: set up a objective evaluation standard suitable for the center through unanimous decision-making by the group that can be really carried out in order to maintain the service quality by the center volunteer. 6) In the aspect of encouragement and sustainability management of volunteer: under limited budget, retain volunteer talents by positive reinforcement and encouragement, keeping a close interaction relationship with them, and fully supporting volunteers’ voluntary service sustainability in spirit, in expectation of volunteer becoming the important manpower of the center. II. Suggestions 1. In Volunteer Utilization 1) Recruit volunteers through diverse channels, and manage volunteer quality towards localization. 2) Plan a flexible volunteer training program specially emphasizing professionalization and diversification. 3) Establish a supervision training system specially emphasizing special-duty supervision system. 4) Set up an evaluation standard through group decision-making. 5) Properly give positive reinforcement and encouragement, and fully support volunteer team in spirit. 6) Create a friendly interaction environment to promote the relationship between volunteers and social workers. 2. In Implementation of Practical Work 1) Enhance the dissemination of Hai Chu Center, and build a network for manpower transfer between different voluntary service organizations. 2) Develop diversified and substantial voluntary service. 3) Set up a flowchart of voluntary service case. 4) Take the initiative in lieu of the limitation of space environment. 5) Invite volunteers to join the discussion of work project, and make good use of volunteer manpower. Keywords: Public sector based voluntary service, human resources management, regional social welfare center of Taoyuan County