A Study of the Service Process of Elder Volunteers: A Case Study of Tao-yuan

• Main Authors: Che-Ming Yu, 余哲銘
• Other Authors: 陳燕禎
• Format: Others
• Language: zh-TW
• Published: 2009
• Online Access: http://ndltd.ncl.edu.tw/handle/57594871068770676668

碩士 === 元智大學 === 資訊社會學研究所 === 97 === As the quality of medicine and the population of senior citizens climb steadily in our country, the effective employment of such human resource becomes a rather important subject that must be addressed with care by all. This study attempts to examine the following factors found during the service process of elder volunteers: what service motivations and gains these elder volunteers will share; what benefits organizations will earn; and how the human resource management strategy of an authority will influence volunteers. The purpose of this study is to help volunteer administrators to use wisely elder human resource and to draw more senior citizens to the business of volunteer. Based on In-depth Interview Method of qualitative research, this study focuses on the elder college in Taoyuan, with 11 elder volunteers and 5 volunteer administrators involved in interviews and 16 sample cases totally completed in the end. This study may be concluded as followed: the primary motivation most elder volunteers share in participating volunteer services is ‘personal invitation’. During the service process, good interaction will not only encourage elder volunteers to continue in volunteering but will also help to upgrade a healthy elder volunteer human capital and to reach empowerment in both individual and interactive levels. In addition, homogeneity, sense of mission and good interaction shared by all elder volunteers will strengthen the link between them and organizations and encourage them to share personal experiences and contacts for the development of the organization. Four volunteer management models are constructed in this study: resource attraction model, mission-input model, professional service model and assignment completion model. Among them, volunteers of the ‘mission-input model’ share the strongest sense of mission; administrators of the ‘professional management model’ stress most on the service quality of volunteers, thus making the model more successful than others in terms of management. At last, this study also proposes that in order to locate learning resources for elder volunteers, administrators should provide them with more opportunities to interact with one another and to work with other senior education organizations as cooperative alliances. In addition, the government should also reward organizations that demonstrate good results with the proper employment of elder volunteer human capital in order that more organizations may find incentives to recruit and employ elder volunteers.