The Effect of Knowledge Management Capability on Business Process Innovation and Organizational Performance: An Empirical Investigation of Financial Industry in Taiwan

• Main Authors: Yu-Hsiu Wu, 吳玉秀
• Other Authors: Shin-Yuan Hung
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/13009523669914331833

碩士 === 國立中正大學 === 資訊管理所暨醫療資訊管理所 === 98 === Financial organizations operate in a highly customer oriented, service-oriented and knowledge-intensive environment. Knowledge management capacity becomes a key resource to improve organizational performance and gain competitive advantage. This study extends Gold et al. (2001) by adding business process innovation as a mediator to examine the effect of knowledge infrastructure capability and knowledge process capability on the business process innovation and organizational performance. A survey on the financial services industry was conducted to empirically test the model. One hundred and seventeen questionnaires were collected. The effective response rate was 27.27%. The results of statistical analysis indicate that: (1) Organizational structure and organizational culture have significantly positive effects on organizational performance, mediated by business process innovation. (2) Knowledge infrastructure capabilities has a significantly positive effect on business process innovation and organizational performance, mediated by knowledge process capability (3) Organizational culture and organizational structure have significantly positive effects on organizational performance. (4) Product knowledge management and customer knowledge management have significantly positive effects on organizational performance.