The Study of Parent’s Satisfaction to Children After-School Care Service

• Main Authors: Chiu Su Ping, 邱淑萍
• Other Authors: 徐承毅
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/94242182495849820506

碩士 === 開南大學 === 企業與創業管理學系 === 98 === This dissertation tries to fulfill four purposes: First, to measure the degree of satisfaction in “the curriculum and the teaching” of elementary school students’ parents in present after school childcare service. Second, to measure the degree of satisfaction in “the teacher’s qualifications and counseling” of elementary school students’ parents in present after school childcare service. Third, to measure the degree of satisfaction in “the environment and facilities” of elementary school students’ parents in present after school childcare service. Forth, to measure the degree of satisfaction in “the administration and the service” of elementary school students’ parents in present after school childcare service. The survey method of this study is questionnaire, and the subjects of the survey are elementary school students’ parents whose children have participated in after-school childcare service in Taoyuan County. In this study, the total of copies of the questionnaires distributed is 257 and 242 of them were returned. Among the questionnaires returned, 234 copies of valid questionnaires were collected which yielded a 91% of valid retrieval rate. The statistical methods used in analyzing the questionnaires include: description statistics, one-way ANOVA analysis, and Seheffe’s Post-Hoc comparison. Below are the conclusions of the study and the suggestions for the present after-school childcare service: Conclusions of the Study: 1. When asked about the degree of satisfaction in the after-school childcare service conducted in elementary schools, a large proportion of subjects, who are the elementary school students’ parents in Taoyuan County, feels high degree of satisfaction in “the curriculum and the teaching”, “the teacher’s qualifications and counseling”, “the environment and facilities”, and “the administration and the service”. 2. Although the background information of the elementary school students’ parents in Taoyuan County varies in the variables of identity, age, occupation, education level, family structure and circumstance, and total household income per month, parents’ attitude toward the after-school child care service shows no difference in the degree of satisfaction. 3. With the difference in variables of identity, age, occupation, level of education, and family structure and circumstance, the elementary school students’ parents in Taoyuan County show no significant difference in the degree of satisfaction in “the curriculum and the teaching”, “the teacher’s qualifications and counseling”, “the environment and facilities”, “the administration and the service”. While the difference in the total household income per month does have a great effect on subjects’ attitudes toward the variable of “teacher’s qualifications and counseling”, and the difference are most remarkable between the subjects whose total household monthly income is lower than 30 thousand N.T. D and those whose monthly household income is higher than 90 thousand N.T.D.. Suggestions for the Present After-School Child Care Service: The government should continually promote and improve the after-school child care service in order to strengthen the social support system. To enhance the quality of after-school child care service, the number of students in each class should be reduced. To ensure and improve the teaching quality of after-school child care service, the government and elementary school should try to encourage and attract those who have the teaching qualifications to join the after-school child care service system. To increase student parents’ support for the school, the government and elementary school should continuously conduct the after-school child care service. The school and teacher should design multiple curriculum and activities in order to enrich the contents of after-class learning. The channels of feedback on the quality of after-school child care service should be established in order to increase the efficiency and effectiveness of the service.