An Assessment Study toward Efficiency of the Integrated Office Setting in the Department of the Personnel of Taipei County Government

• Main Authors: Shu-Fun Pon, 彭淑芳
• Other Authors: CHIN-CHUN CHEN
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/15814427487130872975

碩士 === 銘傳大學 === 公共事務學系碩士在職專班 === 98 === The assessment study focuses on whether ‘The Integrated Office Setting of the Taipei County Government Personnel Department’ achieved the policy objectives after being put into practice for six years. The study is based on three different theories- Administrative Reform, Organization Design Theory and Transaction Cost Theory. Using Qualitative methods this study focused on the implementation of the Taipei county government office while utilizing in depth interviews with 10 employees including the personnel officer,the principal, teachers, the director and co-workers. The results of this empirical study to examine the Taipei County Government personnel officers concentrate on the implementation of office systems and personnel officers and the effectiveness of future restructuring along with the development of office policy strategy recommendations. This study’s findings are as follows: 1.All personnel services will be handled with empathy by personnel employees and teachers no longer have to do personnel work. 2. Personnel Administration work will be digitalized. 3. New personnel will become familiar with operations quickly. Careful inspection of work and auditing of each other will enhance operational quality. 4. Geographical concentration of office facilities will facilitate better operations. 5. The gaps within the “self-benefit assessment.” 6. A sense of alienation between the personnel officer and the schools 7. Schools which do not support the policy will suffer a hit to morale and will lack a sense of belonging. Key recommendations: 1. Regarding the competent authority : (A) The new centralized office system should avoid political interference. (B) "Participation"-style administrative reform should be implemented. (C) A rational allocation of units for the personnel staff should be done to improve the quality of personnel services. (D) Reports should be made on the “contact seminars” to improve their effectiveness. (E) Making good use of the information technology will help foster innovation. (F) The restructuring of the “personnel adjustment programs” focusing on the office should be re-evaluated in the future. 2.Regarding schools: (A) Personnel staff should become committee members so as to foster a sense of belonging. (B) There should be a clear division of powers and responsibilities of the work. (C) Assistance should be given to the personnel staff to resolve problems in a timely manner. 3.Regarding the personnel staff: (A) Personnel services should be made a priority in the department. (B) The use of computer equipment and the extension of network services should be implemented to simplify the work. (C) Self evaluation should be utilized in order to enrich and strengthen the shared experiences of the personnel staff. Make recommendations on future research: studying ways to improve the quantitative analysis, working on other assessments, expanding the targets of the study- the accounting personnel.