A Comparative Study of Public Sector''s e-Learning

• Main Authors: Chin-Wei Chu, 朱志偉
• Other Authors: 袁鶴齡
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/71561279736465461510

碩士 === 國立中興大學 === 國家政策與公共事務研究所 === 98 === In response to the imminent arrival of e-Learning era, the Executive Yuan issued “Implementing Public Service E-Learning Program by The Executive Yuan and Its Subordinate Agencies” in 2006. Then, in 2007, for the sake of improving public service quality and the overall national competitiveness, public service employees were unprecedentedly required to undertake e-Learning according to regulations that per person per year should not be less than 5 hours. However, "Good tools are prerequisite to the successful execution of a job." The question raised is whether the course content and the application methods on current e-Learning platforms can meet the learning needs of public service employees. It deserves our further discussion. The study applied the content analysis method to collect evaluation indicators from relevant e-learning platforms and compiled six functional perspectives, including "Course Content Design", "Website Structure and Multimedia Design", "Interactive Interface Design", "Web Interface Design", "Learning Feedback and Assessment Design" and "Innovative Services". The analysis framework was comprised of a total of 31 categories and 80 sub-categories. The study subjects were valid e-learning users who registered lifelong learning on the login portal of the Central Personnel Administration platforms for public service. In addition, an overall comparative analysis was conducted. The main findings and suggestions of this study are summarized as follows: 1. Considering public service organizations equipped with e-Learning platforms, the overall fulfill rate fell between 51% and 75%. The study indicated that "Regular Training for Public Service" could meet the requirements and the key points of e-Learning better than "Professional Training for Public Service" and "Culture and Arts". 2. In terms of the deployment rate from a functional perspective, the accordance rate fell between 23% and 59% and was subject to the attitude of public service employees. In addition, the six functional perspectives of the e-Learning platforms showed a dramatic change in the highest and lowest fulfill rates of outliers, with 24% and 92% respectively. 3. According to the category analysis, the data showed that all the e-Learning platforms for public service actually focused on the appropriateness of course content and stressed on website maintenance and promotion, overall interactive interface designs, consistent operational interface, and learner-oriented learning modes. Besides, the application of e-Learning2.0, a new e-Learning mode, had gradually become significant. However, there were some drawbacks, too. For instance, course content lacked of diversity, web pages were slightly inconvenient, and the mechanism of interaction management left a lot to be desired. Besides, "Navigation Moving Line", "Archive Search" didn’t function properly, and the feedback on student achievement was ignored. 4. Based on above-mentioned findings, recommendations are made as follows: the design of e-Learning platforms for public service should focus on the balance between "e" and "Learning" and optimize innovative e-Learning modes, like e-Learning2.0 and recreational e-Learning modes. Besides, the standard and the evaluation system of e-Learning platforms for public service should be established efficiently.