Using Kano''s Model to Explore the Satisfaction of Dispatched Workers

• Main Authors: Guan-Ting Lin, 林冠廷
• Other Authors: Chen-Cheng Chen
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/13298718389642954916

碩士 === 國立高雄第一科技大學 === 運籌管理所 === 98 === In recent years, the rise of labor dispatching, so firms employ staff has become increasingly diverse. Employees in the past relevant research on how to improve the work quality of staff does not consider non-linear features, especially for dispatched workers. Therefore, this study will use the Kano model features to be deployed employee satisfaction analysis, to understand the Kano model to send staff to the relevant categories, and integrate importance-satisfaction model to improve effectively the satisfaction of dispatched workers. As the results show, nonlinear relationship exists between the work quality and the satisfaction of dispatched workers. Furthermore, in order to improve the satisfaction of dispatched workers, through integrated analysis of Kano model and importance-satisfaction model based must-be quality、to be improved area、excellent area、care-free area、suplus area and attractive quality to meet the needs of dispatched workers and increase the satisfaction of dispatched workers.