Immigration Department staff border Affairs team of job satisfaction and organizational relations are betting

• Main Authors: LIAO- WEI -YUAN, 廖維元
• Other Authors: Dr. Tsai Pei-tsun
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/90380364434837151451

碩士 === 高雄師範大學 === 成人教育研究所 === 98 === After the 9-11 terrorist attacks on America, every country in the world has strengthen the border inspection process in the international port-of-entry and strictly inspected the entry-exit passengers from specific regions to safeguard their national sovereignty and security. And Taiwan is no exception; the Border Affairs Corps, National Immigration Agency implements the business according to the "Immigration Act" and other laws. Nevertheless, the staff of the Border Affairs Corps are confronted by tremendous physical and psychological pressure, because they have to attentively inspect the documents to prevent criminals from using forged passports and passing the border; on the other hand, they are required to proffer swift and convenient passenger clearance. As the work of document inspection inherently related to national security, the relation between job satisfaction and organizational commitment of the staff will directly and indirectly affect the service quality and work efficiency of the Border Affairs Corps. The consequences can damage government image, even undermine national security. Therefore, the research about the current state and the relation between job satisfaction and organizational commitment of the staff of the Border Affairs Corps will be conducive to competent authority’s quality of work management and planning. The research findings can also be used in work adjustments or plans to manifest concern for the staff who have low organizational commitment and low job satisfaction to reduce their negative attitude and to improve the overall work efficiency and image. Positively, the findings can be used to develop incentive policy to enhance the work efficiency of the staff of the Border Affairs Corps.