The Influence of Consumers’ Implicit Theories on Service Failure and Recovery Effort

碩士 === 國立臺灣科技大學 === 企業管理系 === 98 === In the highly customer-oriented service industry, companies are facing more and more pressure from consumers. However, there were few studies talking about the topic of personalities, service failure and recovery in the past. Therefore, our research focused on im...

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Bibliographic Details
Main Authors: CHUN-TING CHEN, 陳俊廷
Other Authors: Cou-Chen Wu
Format: Others
Language:en_US
Published: 2010
Online Access:http://ndltd.ncl.edu.tw/handle/78822132339840206367

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