| Summary: | 碩士 === 中國文化大學 === 國際企業管理研究所 === 98 === With the well-development of electronic banking(e-banking) service, the boarder applications of e-banking service for foreign exchange business are intruducted and provided by banks. Risk management of e-banking service for foreign exchange busi-ness is more important than before. The purpose of this research is to seek risk factors of the e-banking service for foreign exchange business and their causation. First, through the literature review, the risk factors for evaluating are generalised and defined by this research and then filtered by the experts. Secondly, Decision Making Trial and Evaluation Laboratory (DEMATEL) is applied to determine the causation of risk factors that expected to provided to administrators who plan and operate e-banking service for foreign exchange business as operational and managerial references.
The DEMTEL analysis found that the factor “Bank’s Reputation” had the greatest influences on e-banking service for foreign exchange business. Next was “Administra-tor’s strategic Decisions” and “Internal control and audit” in sequence; In terms of the causation of risk factors, “Adminisrator’s strategic Decisions” and “Internal control and audit” influenced other risk factors a lot; Furthermore, “Bank’s Reputation”, “Variation of Foreign Exchange rate” and “Liquidity of foreign currency asset” were classified as factors being affected more than others.
By the conclusion of this research, we suggest that banks should concentrate on three risk factors while planning the overall e-banking risk management framework for foreign exchange business: “Bank’s Reputation”, “Administrator’s strategic Decisions” and “Internal control and audit”; moreover, Banks should take the influence of the risk factor “Administrator’s strategic Decisions” seriously.
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