The study of National Health Insurance and the populace satisfaction

• Main Authors: Teng-Hsiang Li, 李騰翔
• Other Authors: 賴曜賢
• Format: Others
• Language: zh-TW
• Published: 2010
• Online Access: http://ndltd.ncl.edu.tw/handle/83057743313842195836

碩士 === 淡江大學 === 保險學系保險經營碩士班 === 98 === National Health Insurance has been established since March, 1995. The cost-sharing was practiced in August, 2000. The premium rates were raised in 2002. NHI IC card was established in January, 2004. Public Health Referral Policy was established on July, 2005. National Health Insurance was made reform unceasingly, and became a best system to cater to the demand in populace. Because of the importance in National Health Insurance, it inspired me an interest to study the satisfaction of National Health Insurance. The research takes populace as research object and questionnaire as research method. According to the research result, making reform to the government administration. The result demonstrates that there are significant different between populace expectation and populace recognition in National Health Insurance. The data has been run factor analysis. The variables of National Health Insurance reduce dimensions about Policy, Service employees, and Medical quality. In the aspect of IPA, the variables of Policy almost located in Concentrate Here Quadrant. The variables of Service employees almost located in Low Priority Quadrant and Possible Overkill Quadrant. The variables of Medical quality almost located in Keep Up the Good Work. Demographical variables that there are different effect in distinct dimensions. The result demonstrates that sax, age, occupation, and individual monthly income are statistically significant in distinct dimensions.