Applying service quality function deployment for Service Quality study: A case of a long-term car rental and auto leasing company
碩士 === 元智大學 === 管理研究所 === 98 === On the base of service quality, the main theme of this study is to pursuit and builds a model of service quality appraisal in the car rental and auto leasing industry. The research methods integrate “Critical Incidents Technique” and “Quality Function Deployment”. Fu...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/38856748191027409147 |