How Nurses’ Willingness to Care during Crisis IS Related to Organizational Culture through Organizational Commitment and Professional Commitment
博士 === 元智大學 === 管理研究所 === 98 === Few researches were involved in investigating the organizational and individual factors affecting employees’ willingness to take critical assignment under a crisis. The impact of a crisis would cause tremendous consequences from the employees’ willingness to overcome...
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| Format: | Others |
| Language: | zh-TW |
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2010
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| Online Access: | http://ndltd.ncl.edu.tw/handle/69744710829219426014 |
| Summary: | 博士 === 元智大學 === 管理研究所 === 98 === Few researches were involved in investigating the organizational and individual factors
affecting employees’ willingness to take critical assignment under a crisis. The impact of a crisis would
cause tremendous consequences from the employees’ willingness to overcome the difficulties with their
organizations. The SARS (severe acute respiratory syndrome) event and H1N1 virus provided as good arenas to explore this issue. The empirical study focused on the impact of crisis on the employees’ willingness to accept critical assignments and the relationships among organizational and individual influencing factors of their willingness. The main purpose of this study is to investigate the relationship between organizational culture and the nurses’ willingness to take care of contagious patients with the intervening effect from organizational commitment (OC) and professional commitment (PC).
Phase I study was conducted to understand the role of commitment in the year of 2003 and 2005. The results show that nurses’ willingness to care SARS patients has no difference when the SARS crisis happening and two years later. The nurses’ organizational and professional commitment have significant effect on their willingness to care SARS patients. In addition, organizational factor shows significant effect. The survey in Phase II study was to confirm the results and investigate the intervening variables by proposing a H1N1 virus crisis in the year of 2010. The results proved that OC and PC mediate the relationship between organizational culture and the nurses’ willingness to care. Trust is mediated by affective OC and affective PC to the nurses’ willingness to care. Affective OC and normative PC mediate the relationship between communication and nurse’ willingness as a volunteer to care contagious patients. In addition, family support has important moderating effect on the relationship between professional commitment and willingness to care. To enhance employees’ willingness to accept critical assignments under a crisis, improving their level of OC and PC by building a supportive organizational culture is a direction for the management to work on.
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