| Summary: | 碩士 === 台灣首府大學 === 工業管理學系研究所 === 99 === It is ten years ever since National Police Agency, Ministry of the Interior started leading the quality management system of ISO 9001:2000 into police forces, and all police bureaus or departments in Taiwan had continuously completed evaluation jobs in the three years from 2004 through 2006, fully bringing about the trend of ISO quality management that resulted in different impressions.
To date, no one but Tainan County Police Bureau successively keeps putting the ISO quality management evaluation jobs into practice annually. Having been an evaluator for Tainan County Police Bureau as well as an undertaker in charge of ISO quality management evaluations for Jiali Police Precinct ever since 2004, I have observed it a common consensus that Tainan County Police Bureau deserves positive appraisal in terms of implementing ISO quality management, but, viewing both from higher and from basic police levels there are negative flaws. High-level officers probably impute the flaws to basic levels not exerting their strength, while the latter ascribe the blame to improper policy making of the former.
Either the problems are out of policy or of job practices, police forces are obligated to find a solution. This research thus is to probe into the problems arising from Jiali Police Precinct’s practicing quality management system of ISO 9001: 2000 in expectation of figuring out solutions workable.
Adopting questionnaire survey, this research probes into two dimensions of organizational accomplishments, and of quality management system of ISO 9001:2000, using Principal Concept Analysis, and Cluster Analysis to locate what had been achieved in Jiali Police Precinct in former Tainan County. The analyses reveal 30% active and 70% passive in performance in dimension one; and 35% good and 65% not good in performance in dimension two respectively, implying that there is space for improvement.
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