The impact of service climate on customer satisfaction in customer service center
碩士 === 開南大學 === 商學院碩士在職專班 === 99 === To maintain competitive advantages over others, companies are beginning to evaluate customers’ responses to service quality and evaluation as key considerations. Therefore, companies set up customer service centers to provide customers with accurate and reliable...
Main Authors: | Ta-Wei Wang, 王大偉 |
---|---|
Other Authors: | Kuo-Chia Chen |
Format: | Others |
Language: | zh-TW |
Published: |
2010
|
Online Access: | http://ndltd.ncl.edu.tw/handle/47455443290919869422 |
Similar Items
-
An Empirical Study of Relationship among Service Quality,the Service Value,Customer Satisfaction and Customer Loyalty-The Case of Hot pot Chain Restaurant
by: Ta-Wei Wang, et al.
Published: (2009) -
The impact of artificial intelligence customer service on customer service staff and customers’satisfaction
by: FENG CHEN-HUNG, et al.
Published: (2018) -
The Customers'''' Satisfaction on Service Recoveries
by: Ying-Ying Wang, et al.
Published: (2001) -
The Effects of Service Quality, Price Perception, Corporate Reputation on Customer Satisfaction and Customer Loyalty in Stock agency
by: Ta Chang Lee, et al.
Published: (2008) -
The Effect of Performance Quality, Service Quality and Customer Satisfaction on Customer Loyalty
by: Ting-Wei Hsu, et al.
Published: (2006)