Touching Your Heart－Narrative Inquiry the Leading Methods and Experience in Conflict Management of a Female Founder Principal in a Junior High School

• Main Authors: Chan-Yu Chen, 陳展宇
• Other Authors: 楊泰和
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/53241748066804141686

碩士 === 崑山科技大學 === 企業管理研究所 === 99 === The current study investigated a female beginning principal of a new school in southern Taiwan. The researcher, as an insider, used in-depth interview, participant observation and documents to analyze and describe her experiences of leading the collegues and developing the school with emotional appeal and concern. Her leading methods and experience are narrated and discussed as follows: (1) She is usually in a dilemma between teachers and parents. (2) She is a hands-on person and manages the teachers’ hearts. (3) She is self-contented but lacking in support. (4) She is still ambitious in her age and never changed her mind. Moreover, the strategies for school conflicts used by the person with such leading style and particularity were also studied. Her experience in conflict management is as follows: (1) She is concerned about the colleagues with empathy but manages the conflicts according to the laws. (2) She observes what has happened and postpones dealing with the urgency. (3) She judges the events with all the colleagues in public and manages to reach an agreement. (4) She tries to move the colleagues’ hearts sincerely and asks them to think more about the school. Finally, some suggestions about leading were given in this study: (1) Build up multiple communication methods so as to understand what the colleagues really think. (2) Create a work log and make the habit of introspection. (3) Develop the climate of learning and improving and construct the learning organization. (4) Handle the events objectively and specifically. (5) Put the regular job rotation into practice so as to let the colleagues understand other teachers’ feelings. (6) Be sensitive when the conflicts happen and control the timing to interfere them. (7) Make a strategy for conflict management before acting and use it flexibly. (8) Solve conflicts for with the high-level objectives. (9) Face the conflict imperturbably and avoid the sentimental reactions. (10) Confront the threat and fight back adequately.