銀行業服務品質與滿意度之研究－以TCSI與IPA模式評估T銀行為例
碩士 === 嶺東科技大學 === 高階主管企管碩士在職專班 === 99 === The research’s purpose was mainly to explore the variables of influencing the customer’s satisfaction with bank industry, and analyze the relationship between the cause and effect of customer’s satisfaction with bank industry by means of the influencing d...
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| Format: | Others |
| Language: | zh-TW |
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2011
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| Online Access: | http://ndltd.ncl.edu.tw/handle/86740445652534399840 |