The study of determinants on governmental outsourcing --taking land administration as example

• Main Authors: Chen, Su Hsia, 陳素霞
• Other Authors: Cheng, Chih Yu
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/64783586070108948784

碩士 === 國立政治大學 === 行政管理碩士學程 === 99 === Ever since the Conservative Party, led by Margaret Thatcher, won the general election during the 1980s, the UK government has outsourced much of its services to the private sector; the outsourcing of public services thus has become an important tool for government reforms and development. Due to the rapid changes in our social environment and growing political awareness in recent years, the people have become increasingly demanding towards the government’s administrative performance and service quality. Land administration is one of the public services that is most closely related to the nation’s economic development and to the property rights of its people. Due to the stakes and the potential impacts involved, land administration has always been a stressful job and our government constantly finds itself short of land administration officers; consequently, the situation spirals downward as a result of an ever-diminishing supply of labor, and an ever-increasing number of cases and responsibilities for each officer. Questions as to how the government will be able to surmount the difficulties of its inefficient administrative system and outsource certain services, thereby making the most efficient use of limited resources, have become an important issue for land administration authorities. This study reached the following conclusions: 1、Interviewees’ work location, experience, gender, and seniority made no difference with regards to their preferences towards outsourcing. 2、76% of interviewees agreed that land administration services should be outsourced to the private sector, and the range of outsourced services should not be limited to general affairs. They also believed that progress can be achieved by reviewing service characteristics, revising current regulations, etc. 3、The three services that are most appropriate for outsourcing are: “Issuance of certified document copies”, “Surveys on actual transactions”, and “General evaluations”; on the other hand, “Land registration” and “Land use assignment” are not appropriate for outsourcing. 4、The outsourcing method minimally affects the overall execution of the land administration service outsourcing policy. 5、6The three most important considerations that affect the decisions to outsource land administration services are: “The extent of discretion”, “Implementation of the Personal Information Protection Act”, and “Implementation of land administration licenses”. 6、The outsourcing of land administration services can indeed resolve the labor shortage that is commonly seen throughout land administration authorities. The following recommendations were made based on the empirical results: assign a dedicated institution to handle service outsourcing, adjust outsourcing methods to accommodate changing trends, exercise due diligence in performance management and supervision, outsource selected services progressively, build up awareness towards outsourcing land administration services, establish regulations that govern specifically the outsourcing of land administration services, create an environment that is favorable to the partnership between the public and the private sectors, set up a land administration officers’ fund or insurance policy, and implement proper guidelines over the outsourcing methods, the outsourcing criteria, and payment standards.