Applying the Balanced Scorecard Viewpoints to Construct the Electronic Government Procurement System in Taiwan

• Main Authors: Feng, Yu-Chuan, 馮育娟
• Other Authors: Hu, Jin-Li
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/23424615786134574804

碩士 === 國立交通大學 === 經營管理研究所 === 99 === The study incorporates the four dimensions, financial, customer, internal business process, and innovation and learning, of the performance measurement method into the performance evaluation indicators. Every indicator coordinates closely with the organizational vision and both have mutual causality. If it can be directed into the government agency, it can get twice the result with half the effort for propelling the performance evaluation system. The study sums up the balanced scorecard measuring the performance indicators of the electronic receipt of tender documentation and submission of tender system of the government procurement: 1. The financial dimension: (1) Enhancing the government procurement efficiency, (2) Creating the new suppliers participating in the receipt of tender documentation and submission of tender, (3) Improving the government procurement efficiency; 2. The customer dimension: (1) Increasing the confidence of the suppliers in the electronic receipt of tender documentation and submission of tender system, (2) Enhancing the supplier satisfaction through good implementation; 3. The internal business process dimension: (1) Uploading and downloading the documentation, (2) Paying and identifying the fees, (3) Electronic certificate management, (4) Open, fair and right tender opening activity, (5) Smooth experience of the receipt of tender documentation and submission of tender; 4. The innovation and learning dimension: (1) Enhancing productivity of the employees, (2) Developing the knowhow of the electronic receipt of tender documentation and submission of tender, (3) Providing information of the electronic receipt of tender documentation and submission of tender, (4) Intensifying the educational training of the employees. The balanced scorecard presented by the study states that the government propels the electronic procurement and provides the subjective and strategy of establishing the electronic receipt of tender documentation and submission of tender system of the government procurement.