Scale Development of Information Technology Governance for the Banking Industry in Taiwan

• Main Authors: Huang, Chin-Chiang, 黃治強
• Other Authors: Hung, Yu-Chung
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/78418586005538862966

碩士 === 國立交通大學 === 經營管理研究所 === 99 === Service industry has significant influence on Taiwan’s economic development. Banking industry can simulate nation’s economy and help the development of other industries. Introducing information technology could reduce communication costs and improve working progress efficiency of the banking industry. However, If information technology of the banking industry have holes in the system, then it might occur hacker intrusion and cause customer data leakage damage. Recently, all businesses starting to realize that information is important and needed to spend effort to manage. If IT processes and IT services can be properly implemented, governanced and supported, businesses could reduce production time and costs, increase revenues, improve public relationships, and achieve better business goals. The purpose of this research is to develop the scale of information technology governance , in hope to find the key measurement indicators of information technology governance for the banking industry in Taiwan. First of all, the paper will be based on COBIT 4.1 and ITIL v3 to develop the initial scale, then examined by experts for content validity. After collecting raw data, then using exploratory factor analysis to extract constructs of information technology governance. At the end, using confirmatory factor analysis to examine the scale’s reliability and construct validity to get final scale. The final scale are composed of four constructs, strategic planning, service designing, systems building and continuous improvement, total of 21 indicators. The final scale could use in evaluating information technology governance of the banking industry in Taiwan.