Enterprise Laborer’s Satisfaction of Health Examinations – Using A Regional Teaching Hospital in Central Taiwan as an Example

• Main Authors: CHIANG YUN WEI, 江昀蔚
• Other Authors: CHEN JUI PIN
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/42c688

碩士 === 國立彰化師範大學 === 會計學系企業高階管理 === 99 === Enters consumer's time along with the medical market, the consumer regarding the medical service expectation besides the reasonable request and the expense, requests the quality guaranteed, this also means that examines the center to healthily by a higher quality service and the medical quality, promotes the customer degree of satisfaction, how to utilize the limited resources promotion service quality to meet the customer need, already became the various healing institutes important topic. The purpose of this study is examining the factors that affect enterprise laborer’s satisfaction of health examinations by questionnaire. This study acts according to the domestic and foreign scholar's research and the field practice experience, the extract leaves the influence enterprise labor group to examine the service healthily the factor construction surface, then the development questionnaire, The questionnaire provides 300 actually, recycling effective questionnaire 253. The result is summarized as follows: 1. Examines the center to have healthily advanced examines the equipment, to examine the internal environment healthily neat clean, various regions target to have clearly healthily independent and occult examines the space healthily, as well as examines around healthily the center the good communications and the parking convenience and so on, to customer degree of satisfaction, then has the forward remarkable influence. 2. Examines the time which must spend including to wait healthily looked that examines, waits for the registration, to examine the process, the round-trip transportation time healthily as well as examines the date and the number of times arrangement healthily, when meets the demand, and has when the specialist traces regularly duplicate examines and the following medical service, regarding the customer degree of satisfaction, namely has the forward remarkable influence. 3. Examines central healthily the charge reasonable price, and may with it sign cooperation contract gain preferential benefit, regular or conducts the promotion preferential benefit, to recommend non-periodically after the relatives and friends may enjoy the special privilege, or cooperates with the Insurance company provides free to examines healthily when healthily the center examines the service, to the customer degree of satisfaction, has the forward remarkable influence. 4. Examines the center medical care personnel to have the specialized knowledge and the accomplishment healthily, looked that examines manner which and serves carefully kind, and has the specialist to lead to complete all inspection flow, can the stitch in time customer complain, to the customer degree of satisfaction, has the forward remarkable influence. Keywords：Health examinations center, Satisfaction of customer, Service quality.