The Study of the Mechanism of Hospital Voluteer Management－ the Examples of National Taiwan University Hospital and Linkou Chang Gung Memorial Hospital

• Main Authors: Lin, Yen-Feng, 林彥芬
• Other Authors: CHEN, CHIN-KUEI
• Format: Others
• Language: zh-TW
• Published: 2011
• Online Access: http://ndltd.ncl.edu.tw/handle/04801532724448104761

碩士 === 國立臺北大學 === 公共行政暨政策學系碩士在職專班 === 99 === The study is focused on the difference of the mechanism on hospital volunteer’s management.( Take the examples of National Taiwan University of Hospital-the first hospital to implement exactly volunteer service and the Chang Gung Memorial Hospita(-Linkou Branch Courtyard area- the earliest volunteer team in the hospitals.) The objectives of this study are volunteer supervisors and volunteers. By comparing and by examining the current status of hospital volunteer’s management of these two hospitals, we used an approach of the in –depth interview and a methodology of literature data analysis. We proposed some improvements and recommendation as a reference to other levels of hospitals. Study Problems  To examine the effectiveness of volunteer mangament on recruiting, training and promotion .  To examine the variation of SOP of volunteer’s management on recruiting, training and promotion.  To come up with the solution by analyzing the problems of volunteer’s management on recruiting, training and promotion. Study Objectives  To understand the operation and the effectiveness of volunteer’s management of these two hospitals on recruiting, training and promotion.  To differentiate SOP of volunteer’s management of these two hospitals on recruiting, training and promotion.  To explore the problems and to propose the solution to volunteer’s management of these two hospitals on recruiting, training and promotion. Recommendation To Volunteer  To serve people with the initially a vow-made of a simple heart and with the motive of warm-heartedness. It should not serving people with asking for any return or any feedback, or with the attitude of fussy.  To enhance the stability and the willingness of attendances  To covert a passive attitude into an active one  To construct creative service plans aggressively  To establish the policy of working-time shift To Supervisors  To executive accurately and regularly the process of the interviewed recruitment via the management levels or carder memebers and volunteers together  The requirement of promotion to volunteers of National Taiwan University Hospital (NTUH )is much stricter than that of Chang Gung Memorial Hospital.  NTUH could take a model of Chang Gung Memorial Hospital’s volunteer review system. The qualification of volunteer is accepted as completing the process of survey and the review of interview to service motives.  Training and Education should be flexible. It should be appropriate to encourage the elderly age of volunteers’ learning by correspondence curriculums and to the young age of volunteers learning on-line.  To open freely and creatively a message board or space in order for the unlimitedly development of creation to volunteers To Hospital  To fully empower independent management of volunteer managerial levels or cadre members.  To have a perspective that volunteer cannot replaced by permanent staffs  To respect and to treat volunteers with empathy  To abolish the policy of police clearance certificate  To provide accessible and useable soft hardware facilities  To enhance the willingness of attendance by taking measures of correspondence curriculum or on-line learning on different age levels of volunteers  Team teaching is much more effective than the overall teaching