| Summary: | 碩士 === 國立臺灣科技大學 === 企業管理系 === 99 === Since 1973, Harvard Business School professor Dr. David C. McClelland issued the concept “competency”, various studies and data have proven this concept which are used to predict the outstanding performance. The case study company is the only one professional service company which provide executive managers’ drivers in Taiwan market and can be said that a considerable potentialcompany. But with the expansion of business, the company's selection system isn’t enough. This study develops a competency model and provides a comprehensive and objective selection criteria. And this study also find out four competency criterions to predict the performance effectively.
The first phase of this study is qualitative research approach, and construct the initial competency of drivers by interview. The second phase of quantitative research approach is adopted, the questionnaire is respectively send to the company's high-performance and the general performance employees. A total of 94 valid questionnaires, through the factor analysis and independent samples t test we get the following conclusion:
1. To establish a competency model on executive managers’ driver. There are six competency groups and 10 competency items, which aren vehicle control and management, traffic safety awareness, loyal and reliable, service attitude and enthusiasm, traffic time management of managers and emergency handling capabilities.
2. Loyal and reliable (including loyalty to supervisor, honesty and reliability), and traffic safety awareness (including traffic safety awareness attitude, knowledge of traffic laws) can predict outstanding employee performance.
|
|---|
